1 Definitions

In these Terms & Conditions, the following definitions apply:

• “Company” refers to ProClean NL.
• “Client” refers to the person or entity booking and receiving the services.
• “Services” refers to residential, commercial, and industrial cleaning services, including additional interventions upon request.
• “Booking” refers to any confirmed appointment via phone, WhatsApp, email, or website form.

2 Scope of Services

ProClean NL provides cleaning services including (but not limited to): residential cleaning, deep cleaning, office/commercial cleaning, industrial cleaning, move-in/move-out cleaning, and custom interventions.

• Services are performed based on the agreed scope, timing, and access conditions.
• Any additional tasks not included in the confirmed scope may require additional time and/or cost.
• If a space condition differs materially from what was described, we may adjust the scope or propose a revised estimate.

3 Booking & Scheduling

Standard working hours are Monday – Friday, 07:00 – 18:00. Additional interventions can be scheduled upon request, subject to availability.

• A booking becomes confirmed when ProClean NL agrees to the date/time and scope of work.
• Clients should ensure correct address details, contact information, and access instructions.
• Arrival times may vary slightly due to traffic, parking, or preceding jobs; we aim to communicate delays promptly.

4 Pricing & Payments

Prices depend on the type of service, size and condition of the space, time requirements, and additional requests. When a price is provided in advance, it is based on the information available at the time.

• Payment terms (time, method) are agreed at booking or before service begins.
• If additional tasks are requested on-site, the price may be adjusted accordingly.
• In case of non-payment, ProClean NL may suspend future services until the balance is settled.

5 Client Responsibilities

To ensure services can be delivered efficiently and safely, the Client agrees to:

• Provide safe and reasonable access to the premises at the agreed time.
• Secure or remove fragile, valuable, or irreplaceable items before cleaning begins.
• Inform us in advance about sensitive surfaces/materials (e.g., natural stone, untreated wood, specialty coatings).
• Notify us of any hazards (broken glass, loose wiring, unstable furniture, chemical exposure, etc.).
• Ensure children and pets are kept safe and do not interfere with the cleaning process.

6 Cancellations & Rescheduling

We understand plans can change. To keep scheduling fair for everyone:

• Clients should notify ProClean NL as early as possible to cancel or reschedule.
• If access is not possible at the agreed time, the booking may be treated as a late cancellation.
• Repeated last-minute cancellations may require prepayment for future bookings.

7 Access, Keys & Security

If the Client is not present during service, access may be provided via keys, lockboxes, codes, or a designated contact. ProClean NL will handle access details responsibly, but the Client remains responsible for providing correct instructions.

• Please ensure entry instructions are accurate and available before the appointment.
• We recommend limiting access to necessary areas and securing valuables.
• We do not accept responsibility for alarms or security systems not properly disclosed or deactivated.

8 Quality Standards & Complaints

ProClean NL aims to deliver consistent, high-quality cleaning. If you are not satisfied:

• Please notify us as soon as possible with clear details (area, issue, expectation).
• We may request photos to understand the concern and respond efficiently.
• Where reasonable, we will offer a corrective visit or an alternative solution.

9 Damage, Liability & Insurance

We work carefully and respectfully. However, liability depends on the circumstances and the information provided by the Client.

• We are not responsible for normal wear and tear, pre-existing damage, or fragile items not secured by the Client.
• We are not responsible for damage caused by unsafe conditions, unstable furniture, or undisclosed hazards.
• If damage is caused directly by our cleaning activity, please report it promptly so we can investigate fairly.

10 Health, Safety & Hazardous Materials

ProClean NL may refuse or stop work immediately if conditions are unsafe or involve hazardous materials.

• We do not handle hazardous waste unless explicitly agreed and legally compliant.
• Biohazards (blood, bodily fluids, needles) require specialized services and must be disclosed in advance.
• If unsafe conditions exist, the Client must resolve them before cleaning continues.

11 Privacy & Communications

We respect your privacy. Communication may occur via phone or WhatsApp for scheduling and service coordination.

• We use your contact details only to provide services and manage bookings.
• We do not share your personal information with third parties unless legally required.
• If you prefer a specific communication channel, tell us and we’ll adapt when possible.

12 Changes to Terms

ProClean NL may update these Terms & Conditions when needed. The most recent version applies to new bookings from the date it is published or communicated.