1 Who We Are

ProClean NL provides residential, commercial, and industrial cleaning services in the Netherlands, covering Limburg and Gelderland (including the Arnhem area). In this Privacy Policy, “we”, “us”, and “our” refer to ProClean NL.

2 What Data We Collect

Depending on how you interact with us, we may collect the following categories of data:

• Contact details: name, phone number, email address (if provided).
• Service details: address/location, preferred date/time, type of cleaning requested, and any notes or instructions.
• Billing details (if applicable): invoice name/company details and payment-related references.
• Communication content: messages you send us via phone, WhatsApp, email, or website forms.
• Website data: basic technical data such as IP address, browser type, device type, and pages viewed (if analytics is enabled).

3 How We Collect Data

We collect data in the following ways:

• When you contact us directly (phone, WhatsApp, email).
• When you request a quote or book a service.
• When you provide information during service coordination (e.g., access instructions, preferred time window).
• When you visit our website (cookies/analytics may apply).

4 Why We Use Your Data (Purposes)

We use your personal data for legitimate business purposes such as:

• Responding to inquiries and providing quotes.
• Scheduling appointments and coordinating access.
• Delivering cleaning services and ensuring quality.
• Handling payments and invoices (when applicable).
• Managing customer support, complaints, or re-clean requests.
• Improving our services and internal planning.

5 Legal Bases (GDPR)

Where the GDPR applies, we rely on the following legal bases to process personal data:

• Contract: processing necessary to provide a service you requested (booking, scheduling, delivery).
• Legitimate interests: running our business effectively, communicating with clients, improving services, preventing misuse.
• Consent: where required (e.g., certain cookies/marketing communications, if used).
• Legal obligation: where retention is required by law (e.g., certain accounting records, if applicable).

6 Who We Share Data With

We do not sell your personal data. We may share limited data with trusted service providers only when necessary to run our business.

• Communication providers: phone/WhatsApp/email services used to communicate with you.
• Website/hosting providers: to keep our site running and secure.
• Accounting or invoicing support: if invoices are issued or required for business purposes.
• Legal requirements: if we must comply with a legal request or obligation.

7 WhatsApp & Communication Channels

Many clients prefer WhatsApp for speed. If you message us on WhatsApp, your communication is processed through WhatsApp’s systems. We use WhatsApp primarily for scheduling, confirmations, access instructions, and quick updates.

• Do not send unnecessary sensitive information via WhatsApp.
• We keep message content only as long as needed for service coordination or dispute resolution.
• We may request confirmation of identity for privacy-related requests to protect your data.

8 Cookies & Analytics

Our website may use cookies or similar technologies to improve functionality and understand how visitors use the site. Cookies can include essential cookies (for core site functions) and optional cookies (analytics).

• Essential cookies: required for basic website functionality.
• Analytics cookies (if enabled): help us understand visits, pages viewed, and performance.

9 Data Retention

We keep personal data only for as long as needed for the purposes described in this policy:

• Booking and communication data is kept as needed to provide and manage services.
• Invoice/accounting data (if applicable) may be kept longer if legally required.
• We remove or anonymize data when it is no longer necessary.

10 Security Measures

We take reasonable technical and organizational measures to protect your personal data against loss, misuse, and unauthorized access.

• Access to client data is limited to what is needed for service operations.
• Devices and accounts are protected using standard security practices.
• We avoid collecting unnecessary sensitive information.

11 Your Rights

Depending on applicable law (including GDPR), you may have rights such as:

• The right to access your personal data.
• The right to correct inaccurate data.
• The right to request deletion of your data (where applicable).
• The right to restrict or object to certain processing.
• The right to data portability (in some cases).
• The right to withdraw consent where processing is based on consent.

12 Changes to This Policy

We may update this Privacy Policy when needed. The latest version will apply from the date it is published on the website or communicated to you.